Refund Policy
Last updated: October 9, 2026
14-day money-back guarantee
Every LordScanner subscription (Envoy, Marshal and Sovereign) comes with a 14-day money-back guarantee on its first payment. If the service is not right for you, request a full refund within 14 days of that first payment, even if you have already started using the service.
The window starts with the first payment, not with your first scan. Monthly renewal payments are not covered by the guarantee; cancel anytime before the next renewal and you will not be charged again. If you change plan, the window does not start again.
Requesting your refund
- Email support@lordscanner.com within 14 days of your first payment. Include your account email and the Paddle order or transaction number if available.
- Alternatively, find your order and contact Paddle through paddle.net, using the email address entered at checkout.
You do not need to give a reason to use our money-back guarantee. If a duplicate or mistaken charge occurred, including an unwanted renewal, contact us even outside the guarantee window so we can review it.
How refunds work
Paddle issues approved refunds to the original payment method and provides confirmation. The time until the money appears depends on Paddle and your bank or payment provider. Refunded access may end when the refund is applied. Payment processing and statutory withdrawal are also covered by Paddle's Buyer Terms.
Cancelling a subscription
Cancel anytime from your Account billing page, the Paddle buyer portal linked in your receipt, or by emailing support. Cancellation takes effect at the end of your current paid period. You keep access until then and will not be charged for a new period.
Cancellation alone does not request a refund and does not delete your account. To receive a refund within the guarantee window, ask for it using the steps above. To delete your account, email us; the Privacy Policy explains retention.
Consumer rights
This voluntary guarantee does not limit statutory rights, including any applicable right of withdrawal or remedies for a defective or undelivered service. Mandatory consumer law and Paddle's Buyer Terms continue to apply.
Contact
For refunds, cancellations or billing questions, email support@lordscanner.com. LordScanner is operated by Michael Ketzer, Germany. See also our Terms of Service.